1. Overview

ProseText provides pay-per-generation text-to-speech services. Because the service involves processing your text and using third-party technology to generate audio, refund eligibility depends on whether the purchased generation was successfully delivered.

2. When a Refund May Be Available

A refund may be considered when a successful payment was made but ProseText was unable to provide the purchased audio generation because of a technical failure on our side.

Examples may include:

• Payment was successfully completed but the generation failed because of a ProseText server error.
• A confirmed payment was received but the requested audio could not be generated because of an internal service failure.
• A technical issue prevented delivery of the generated audio after payment.

3. Failed Audio Generation

If your payment succeeds but audio generation fails, please contact support as soon as possible.

We may first attempt to resolve the technical issue or provide the generation associated with the successful payment. If the paid service cannot reasonably be delivered, a refund may be issued according to the circumstances of the transaction.

4. Successfully Generated Audio

Refunds are generally not available solely because a user does not like the generated voice, pronunciation, pacing, accent, or other characteristics of AI-generated speech after a generation has been successfully completed.

AI-generated speech can vary depending on the text and may not always match a user's expectations.

5. User-Submitted Text

Users are responsible for reviewing their text before submitting a generation request.

Refunds may not be available for mistakes in user-provided text, including spelling errors, incorrect scripts, unintended wording, or other content supplied by the user.

6. Duplicate or Incorrect Payments

If you believe you were charged more than once for the same transaction or encountered an incorrect payment charge, contact support with the relevant payment IDs.

We will review the transaction and, where appropriate, process a refund for a verified duplicate or incorrect charge.

7. How to Request a Refund

To request a refund review, contact ProseText support and provide:

• Your payment ID.
• The approximate date and time of payment.
• The issue you experienced.
• Any relevant error message or information about the failed generation.

Providing accurate transaction information helps us investigate your request more quickly.

8. Refund Processing

Approved refunds will generally be processed through the applicable payment provider or original payment method, subject to the provider's processing procedures.

The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

9. Situations That May Not Qualify

A refund may not be available where:

• The audio generation was successfully completed.
• The issue resulted from incorrect text supplied by the user.
• The user exceeded or misunderstood the applicable plan character limit.
• The service was used in violation of our Terms of Service.
• A request is made without sufficient transaction information to verify the payment.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page and the "Last updated" date will be revised.

11. Contact Us

For refund questions or payment-related problems, please contact ProseText support.

Email: support@prosetext.online

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